We have been working hard this last year to build a community association management company that will meet the needs and desires of many. We wanted it to be right – we haven’t rushed into it or through it. We don’t want to be that company that promises this or that – we want to be the company that delivers the services we identify and talk about.
In community association management, if you don’t have service – what is there? In businesses like ours, there are no real concrete or tangible products to sell – there are monthly financials, work orders, meetings and materials that go with them. Service is our business and if your board is looking for phone calls to be returned timely, follow-up on key issues like delinquencies, collections, vendor and contractor maintenenace and managers who can communicate the positives of community management - then give us the opportunity to serve you.
Ultimately and in the end community association management boils down to a service business. It requires clear and concise communication, great organization, planning, time management and follow-up and follow-through.
Boards and homeowners have expectations about management service, and rightfully so. And managers have expectations of boards and homeowners in fulfilling their responsibilities and obligations to the association. One of the things that we have incorporated into our business is a method and process to better communicate and close the gap for any potential misunderstandings in association responsibility.
Community Association Management is our only business - we are not real estate gurus, brokers or agents. We are not in the business of commercial management or apartment management. We are not interested in geographical expansion or becoming the 'Wal-Mart' of association management. We do not want to be the biggest management company but we do want to be the best!
IPM is not coupled or aligned with any one vendor or maintenance group or company; we support all vendors on the basis of quality, workmanship and reputation. We don’t peddle bids and we don’t share quotes. We anticipate that vendors are giving their best price possible when presenting quotes. We stand by the Community Associations Institute’s code of ethics for managers, and we will not accept kickbacks, commissions, payments or gifts that would otherwise induce or encourage us toward use of a particular vendor.
Our communities are important to us because this is where we live, work, shop and play! We are interested in being and remaining local – there’s a lot to be said for a 'hometown feel' and we’re interested in developing long term, mutually respectful business relationships with all of our Clients.
We are committed to providing all of our Clients with individualized service that meets their needs. Our knowledge, experience and resources represent 'the best' in St. Louis. Our service structure and systems are what many large companies have talked about for years and in a short time we’ve brought it full circle to handle community association business timely, effectively and efficiently.
If you are looking to make a change in management or seeking more personalized service, then, you have found that at IPM.